Bean & Bug Inc. DBA Ava Terms of Service

Last updated: June 11 2025

Plain‑English Highlights (not legally binding)

What you should know What it means for you

Ava is an AI‑powered household assistant, not a doctor, lawyer, or nanny. Ava’s suggestions are informational; you remain responsible for your own decisions.

You must be 18+ (or have a parent’s consent) and live where our Service is lawful. No under‑13 accounts; teens 13–17 need parental approval.

We may update features, fees, or these Terms. We will give notice; continued use = acceptance.

We can suspend accounts that violate rules. Don’t break laws, harass others, or misuse integrations.

Disputes go to binding arbitration—no class actions. See §18 for details.

Our liability is capped. If Ava malfunctions, our maximum liability is what you paid in the prior 12 months (or $100, whichever is greater).

What you should know	What it means for you
Ava is an AI‑powered household assistant, not a doctor, lawyer, or nanny.	Ava’s suggestions are informational; you remain responsible for your own decisions.
You must be 18+ (or have a parent’s consent) and live where our Service is lawful.	No under‑13 accounts; teens 13–17 need parental approval.
We may update features, fees, or these Terms.	We will give notice; continued use = acceptance.
We can suspend accounts that violate rules.	Don’t break laws, harass others, or misuse integrations.
Disputes go to binding arbitration—no class actions.	See §18 for details.
Our liability is capped.	If Ava malfunctions, our maximum liability is what you paid in the prior 12 months (or $100, whichever is greater).

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding contract between you and Bean & Bug Inc. DBA Ava (“Ava,” “we,” “us,” “our”). By accessing or using any Ava websites, mobile/OTT apps, APIs, Chrome extensions, email or SMS bots, or related services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility & Account Registration

Age. You must be at least 18 years old, or 13–17 with a parent or legal guardian’s verifiable consent.
Residency & Compliance. You may use the Service only where it is lawful to do so and only for personal, non‑commercial household purposes unless separately authorized.
Accurate Information. You agree to provide true, current, and complete information and to keep it updated.
Security. Keep credentials confidential. You are responsible for activity under your account unless the access was caused by Ava’s breach of reasonable security.

3. License & Acceptable Use

Limited License. Ava grants you a personal, non‑exclusive, non‑transferable, revocable license to use the Service as permitted by these Terms.
Restrictions. You may not reverse engineer, interfere with security, resell, upload malware, harvest data, or use Ava to violate law.
Beta Features. Beta components are provided as‑is with no SLA.

4. User Content & Feedback

Your Content. You retain ownership of data you upload.
License to Ava. You grant us a license to host, process, and display your content solely to operate and improve the Service.
Responsibility. You warrant rights to the content you upload.
Feedback. Ava may use feedback freely.

5. Third‑Party Services & Integrations

Use of third‑party services is subject to their own terms. Ava is not responsible for them.

6. Payments & Subscriptions

Plans & Fees. Certain features require payment.
Automatic Renewal. Subscriptions renew until canceled.
Trials. Trials convert to paid plans unless canceled.
Taxes & Refunds. Except where required, fees are non‑refundable.

7. AI Output & Professional Disclaimers

Ava uses AI models; output is informational, not professional advice. Verify before relying.

8. Prohibited Data

Do not submit HIPAA PHI, SSNs, full card numbers, or data about children under 13.

9. Intellectual Property

Ava trademarks and software are our property. No rights are granted except as expressly stated.

10. Modification & Termination

We may change the Service at any time. You may delete your account. We may suspend accounts that breach Terms.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” AVA DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Limitation of Liability

AVA’S AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID AVA IN THE PRECEDING 12 MONTHS, OR (B) USD $100.

13. Indemnification

You agree to defend and indemnify Ava against claims arising from your misuse of the Service.

14. Governing Law

These Terms are governed by California and applicable U.S. federal law.

15. Export & Sanctions Compliance

You affirm you are not on U.S. denied‑party lists and will comply with export laws.

16. DMCA & IP Complaints

Notice copyright concerns to legal@hiava.xyz.

17. Changes to Terms

Material revisions will be posted 15 days in advance.

18. Dispute Resolution — Arbitration & Class‑Action Waiver

Binding Arbitration. Disputes resolved by AAA arbitration in Los Angeles County.
No Class Actions. Claims must be brought individually.
Opt‑Out. Email legal@hiava.xyz within 30 days to opt out.

19. Severability

If a provision is unenforceable, the remainder remains in effect.

20. Entire Agreement

These Terms plus the Privacy Policy are the entire agreement.

Contact

Bean & Bug Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
Email: legal@hiava.xyz Support: hello@hiava.xyz

By using Ava you acknowledge that you have read, understood, and agree to these Terms.